Assertiveness Skills

A one day highly participative workshop giving you the opportunity to reflect on how assertive you are, your barriers to being assertive and practical strategies to build confidence and improve your communication skills and body language.

 By the end of the day you will

• have increased your understanding of assertive communication and associated theories
• have awareness of your own level of assertiveness when it matters
• be able to communicate what you want in a clear and honest way
• know the importance of changing your way of thinking and body language to improve your confidence
• have considered and practised strategies for dealing with challenging behaviours from others

 This course is for you if...

• you want to improve your ability to communicate clearly and effectively
• you want to see your self as equal with others
• you sometimes have difficulty in saying 'no'
• you want to be more self aware of your own behaviour and how others perceive you

 Course Content

• Rights and Responsibilities in life and at work
• Assertive and non-assertive behaviour styles
• Definition of assertiveness
• Assessing your own behaviour and personal goals for improvement
• Transactional Analysis in an assertive context
• Body language and perceptions
• Saying 'no' assertively and without guilt
• Strategies for dealing with persistence and being assertive
• Broken record technique
• 5 C's of Assertiveness
• Action plan

Learning is gained through practical and thought-provoking exercises.  Role play is avoided.  Instead, you will be given the opportunity to practice and test out key communication skills in the safety of small groups.